Client Support

– Special Needs Assistance for Seniors
– Veteran's Affairs
– Safety Guide for Seniors
– Finding Balance Alberta
– Partners

Special Needs Assistance for Seniors

The Special Needs Assistance for Seniors program is available to help seniors with the cost of appliances, minor home repairs and some medical costs. Only one-time extraordinary expenses are funded. The program provides a lump-sum payment to eligible low-income seniors. The maximum assistance available is $5,000 in a benefit year (July 1 to June 30).

If you have questions or require additional information, please call Alberta Seniors and Community Supports toll-free at 1-800-642-3853, or 780-427-7876 in Edmonton. Or Priority Care Call at 1-877-322-0334 or 403-568-8844.

Care Call can assist our lower income clients with the paperwork and application process so they can access assistance to pay for their service with us.

Application Form

Veteran's Affairs

Veteran’s Affairs

Web site:
Toll free: 1-866-522-2122
Veterans Affairs Canada (VAC) offers a wide range of services and benefits to:

  • qualified Veterans;

  • Canadian Forces (CF) members (opens a new window);

  • serving and discharged members of the RCMP ;

  • certain civilians; and their families.

These services and benefits honour their sacrifices and achievements, and are designed to meet their changing needs. To deliver these services and benefits, our Department has follows a philosophy of client service based on a Client-Centred Service Approach.

This approach to client service is very important because it allows our Department to:

  • screen clients at all points of entry. This means that if we contact clients, or clients call, write or visit us for any reason at all, we can talk with them about other problems or changes in their life that might otherwise be overlooked;

  • do a needs assessment when required. This helps us to learn if the client has needs that are not being met. If so, we can work together to develop a case plan that links the client's needs with programs and services available through our Department or elsewhere;

  • provide clients with information about on our services and benefits, who qualifies for them, and how to apply for them, as well as information about health and safety matters that may be important to them;

  • provide case management and coordination services when required to help clients be as independent as they would like to be, help them maximize their choices and learn how to access community resources. This results in a better quality of life for clients and their families; and

  • provide free legal help to clients who are not satisfied with a departmental decision about their disability benefits.

Safety Guide for Seniors

Safe Living Guide


Download the “Safe Living Guide” from the Public Health Agency of Canada; a guide to home safety for Seniors.

Finding Balance Alberta

Priority Care Call will always be there to help you in the case of a fall; but we would like to help avoid such accidents for our clients as well. Check out this site, it has invaluable information on fall prevention.

Anyone can fall, but as you age the risk increases. Falls are the leading cause of serious injuries in older adults. Every year, 1 in 3 Alberta seniors will fall. The good news is that you can take steps to prevent falls.

Check your Medication

Keep Active

Watch Your Step

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