General Warranty Information

Equipment is provided by Priority Care Call for service plans obtained directly from the company (via www.prioritycarecall.com or a direct employee of Priority Care Call).

These units are owned by Priority Care Call and are located at the Subscriber’s premises since there is no other way to monitor the system without the system and accessories. Priority Care Call, at its discretion, will replace any system or accessories for issues related to defects in materials and workmanship so long as an active service plan is maintained.

Priority Care Call does not cover against normal wear and tear, nor damages caused by accident or abuse. See Priority Care Plan Terms and Conditions immediately below for additional information about obtaining coverage for wear and tear, damages, and loss of equipment.

Priority Care Plan Terms and Conditions

Priority Care Call offers an optional Priority Care Plan for our entire product line. The Priority Care Plan is available as a paid add-on with a recurring monthly charge which varies by product. This Priority Care Plan is not an Insurance Contract.

Priority Care Call, 6420 79 Avenue SE Unit #22, Calgary, Alberta, T2C 5M4 Canada, is the obligor, provider, and administrator of this Priority Care Plan.

1. Coverage. The Priority Care Plan covers all purchased or leased Priority Care Call equipment, such as system consoles and transmitters (“Covered Product”).

2. Eligibility. The Priority Care Plan is available to all new and existing Priority Care Call customers. You represent that the Covered Product is in proper operating condition at the start of the Priority Care Plan’s coverage and that your account with Priority Care Call is current and in good standing.

3. Cost. The Cost for this Priority Care Plan will be charged to you consistent with the payment terms of your current Priority Care Call Monitoring Agreement (monthly, quarterly, semi-annually, or annually).

4. What is Covered. This Priority Care Plan covers the replacement of your Covered Product for problems necessitated by functional part failures, loss, or theft. This Priority Care Plan specifically covers damage to the Covered Product due to defects, malfunction, accidental damage, or normal wear and tear. Priority Care Call will replace your Covered Product with a new, used, or refurbished one of like kind and quality; like kind and quality are determined by Priority Care Call.

5. Exclusions from Coverage. This Priority Care Plan does not cover:

• Full cooperation with Priority Care Call Client Services agents and authorized service providers during diagnosis and repair of the Covered Product;
• That the Covered Product is not used for business or commercial purposes;
• That you will keep your account with Priority Care Call in good standing;
• To not mislead, defraud, or make any misrepresentation to Priority Care Call;
• To not falsify any related documents or records;
• To fully disclose all relevant information and fully cooperate with Priority Care Call regarding repair or replacement of the Covered Product; and
• Protect your Covered Product from any further damage and follow the instructions in the owner’s manual.

6. Customer’s Promises and Assurances. To keep this Priority Care Plan in effect, you promise and assure:

• Full cooperation with Priority Care Call Client Services agents and authorized service providers during diagnosis and repair of the Covered Product;
• That the Covered Product is not used for business or commercial purposes;
• That you will keep your account with Priority Care Call in good standing;
• To not mislead, defraud, or make any misrepresentation to Priority Care Call;
• To not falsify any related documents or records;
• To fully disclose all relevant information and fully cooperate with Priority Care Call regarding repair or replacement of the Covered Product; and
• Protect your Covered Product from any further damage and follow the instructions in the owner’s manual.

7. Replacement.

• Covered Product Replacement. To request the replacement of your Covered Product under this Priority Care Plan or to request assistance, contact Priority Care Call Client Services by telephone at 403-568-8844 or by e-mail at admin@prioritycarecall.com. Priority Care Call will send a replacement Covered Product within 3-5 business days. You will be required to return the defective Covered Product to the address provided to you by Priority Care Call. Shipping will be provided by Priority Care Call. You will not be charged a fee for your replacement Covered Product.
• Troubleshooting. Before the replacement of a defective Covered Product, Priority Care Call requires trouble-shooting with the Priority Care Call Client Services Department to verify failure. If Priority Care Call determines, in its sole discretion, that the problem is not covered under this Priority Care Plan, no replacement will be offered.
• Limitation on Replacement. Under this Priority Care Plan, Priority Care Call permits the replacement of one (1) system console and two (2) transmitters per year. Priority Care Call reserves the right to terminate this Priority Care Plan if it determines in its sole discretion that you have engaged in abuse or other improper conduct.

8. Coverage Period. Your coverage begins when Priority Care Call receives your first Priority Care Plan payment and will continue consistent with the payment terms of your current Priority Care Call Monitoring Agreement payment cycle (monthly, quarterly, or annually) until canceled by you or terminated by Priority Care Call. The protections provided under this Priority Care Plan supersede any existing warranty.

9. Cancellation. Upon enrollment in the Priority Care Plan, you have three (3) days to cancel without charge for the impending month. Priority Care Call may cancel the Priority Care Plan at any time. Should Priority Care Call cancel the Priority Care Plan, Priority Care Call will mail a written notice to you at your last known address at least fifteen (15) days before cancellation. To learn more about canceling your Priority Care Plan subscription, contact Priority Care Call’s Client Services team by phone at 403-568-8844 or by e-mail at admin@prioritycarecall.com.

10. Renewal. Priority Care Call will continue to bill you for the Priority Care Plan consistent with your payment cycle (monthly, quarterly, or annually) at the then-current price until you notify Priority Care Call of your desire to cancel.

11. Modification. Terms of this Priority Care Plan may not be modified, except in writing by Priority Care Call.

12. Priority Care Plan Limitations.

• Non-Original Equipment Manufacturer and Remanufactured Parts. Replacement units with genuine factory parts will be used whenever possible; however, the use of non-original equipment manufacturers and remanufactured parts is allowed under this Priority Care Plan.
• Limitation of Liability. To the extent permitted by applicable law, the liability of Priority Care Call, if any, for any allegedly defective Covered Product or part shall be limited to the replacement of the Covered Product or part. THIS IS YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE Priority Care Plan.
• Damages. IN NO EVENT WILL Priority Care Call BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RELATING DIRECTLY OR INDIRECTLY TO THIS Priority Care Plan. Nor will Priority Care Call be responsible for any damages caused by the failure of any Covered Product or other equipment or item.
• Warranties. This Priority Care Plan is your sole express warranty concerning the Covered Product(s), including but not limited to, implied warranties of merchantability and fitness for a particular purpose which are hereby expressly excluded.
• Non-Transferrable. This Priority Care Plan is non-transferable.