Shipping and Returns

You may cancel your service by contacting Priority Care Call customer service at 1-877-322-0334. If you have not purchased the equipment you must return all system equipment and accessories to Priority Care Call.

Service will be canceled effective the day the system is received by Priority Care Call. If you have purchased your equipment, service will be canceled effective upon receipt of a signed Cancellation Letter provided by Priority Care Call via either mail or email.

Upon receipt of either the equipment or the executed Cancellation Letter a prorated refund will be issued for the unused service period that may have been prepaid. Restocking fees may apply. The processing of any refund may take up to 30 days upon receipt of your system or Cancellation Letter.

Promotional Discounts

Promotional discounts will be forfeited if any changes are made to the initial order, including billing cycle changes, within twelve (12) months of the date of sale. Priority Care Call reserves the right to charge the customer or offset any of these additional costs against any money owed to the customer.

Lost or Damaged Equipment

A lost or damaged equipment fee will be charged for the equipment. All equipment must be returned with a complete set of accessories provided at the time of purchase, otherwise, a lost equipment fee will apply.

If you’d like to learn how you can avoid these out-of-pocket expenses with the Priority Care Call Protection Plan, please contact our Customer Care Team at 1-877-322-0334.